Since 1983 Costume Specialists Inc. has been creating the mascot characters that have been a part of our lives and that we all love and recognize. The award-winning Costume Specialists team is proud to bring a variety of costume characters to life, like: VeggieTales, children’s book characters, the Michelin Man, M&M’s characters, Kool-Aid Man, professional and university mascots, theme park characters and so many more.
At Costume Specialists we understand our employees are our most valuable asset – whether they create, design and build costumes or work in our front office, managing all aspect of production. Our employees like being part of a company that enhances the lives of others by building characters that build team spirit, business recognition and, most importantly, bring smiles and warmth to those they encounter.
As you can imagine, Costume Specialists is an amazing place where art and creativity meet opportunity.
We’d love to hear more about you! Please forward your resume to us by clicking here.
Customer Service Representative (Columbus OH) FULL-TIME
Department: Reports To Costume Services Manager
Work Schedule: 9:00-5:00, Monday-Friday, Other times as needed
POSITION OVERVIEW
The Customer Service Representative (CSR) is responsible for the running of the daily operational functions of the department. This includes providing customer service and taking reservations for costume users and clients. The person in the position must have excellent communication and organizational skills and be able to maintain positive relationships with customers and coworkers.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Customer Service:
- Respond in a timely and professional manner to customer requests or needs.
- Taking new reservations via phone or email.
- Providing the most cost effective and timely solutions to problems that arise in the
field. This can include providing technical information to the customer about the
costumes as well as working with our freight vendors if alternate freight solutions are
required. - The distribution and tracking of appearance agreements to our customers. This
includes ensuring that appearance agreements are received for all reservations as well
as payment prior to the reservations date. - Assist our clients on assigned accounts with any requests they may have about their
pools of costumes or reservations. - Assist in the annual scheduling and/or costume tours.
Organizational:
- Maintain accurate customer records with current contact information.
- Maintain accurate reservation information within the database to minimize shipping
errors and contain costs. - Communicate with our freight vendors to resolve any issues that may arise in the
field. This may include entering new shipments through vendor websites as well as
getting quotes on shipments. - Maintain organized and accurate documentation of appearance agreements and
tracking data.